Shipping Time: Orders are usually processed and shipped within 48 hours and delivered within 4-5 days. Please note personalised items will take longer to process. If your order has both personalised and non-personalised items, the order will be split, and the non-personalised items will be delivered beforehand.
Shipping Charges: We offer free shipping on all orders over Rs. 449. Please note that we do not offer free shipping on international orders and exchanges.
Tracking: You will receive tracking details over WhatsApp, email and SMS, once the order is shipped.
In case you’re ordering other items along with personalised or Gold jewellery, your order might arrive in parts.
exchanges
exchange Policy: We offer a 4-5-day exchange policy for all unused and unworn items, no questions asked. However, please note that the 30-day exchange does not apply to personalised jewellery, perfumes, candles, coins, utensils, and God idols other than in cases of defective/spurious products. Zia Silver Jewellery reserves the right to process refunds after checking the exchangeed items. In case you have purchased a Zia Silver Jewellery product from anywhere other than the Zia Silver Jewellery Website, Zia Silver Jewellery App or Zia Silver Jewellery Exclusive Stores, the exchange policies of your source of purchase shall apply. Any shipping charges (if paid) at the time of placing the order are non refundable in case of exchanges
In case of missing items in exchange orders, i.e., where the customer claims to have exchangeed multiple products but actual pickup doesn't include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, including but not limited to free gifts and silver coins.
Refund Policy: In case you have requested the exchange of any of your products, the refund of the same shall be initiated once we receive the product back in our warehouse.
Replacement & Exchange: You can also avail replacement or exchange of your order as per your requirements. The conditions remain the same as those applicable to exchanges. The replacement will only be shipped after the initial exchange has been picked up or delivered (in the case of Gold items).
exchange Process: You can initiate a exchange request from our website or app. Alternatively, you can reach out to our Customer Support team, and they’ll guide you through the process. Once you have booked the exchange request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.
Further, please note that while most pin codes are forward and reverse serviceable, in rare cases, some pin codes may only be forward serviceable and not reverse serviceable. In all such cases, we may request you to exchange the product via an alternate courier service, such as India Post and reimburse all reasonable shipping costs (up to Rs 70) incurred by you for processing such exchanges.
In case the charges exceed Rs. 70, all charges (exchange shipping, duties, taxes, fees, etc.) in excess of Rs. 70 will be adjusted against the customer's refund. In case of non-serviceable pin codes, the customer is responsible for exchangeing the jewellery to our warehouse and will receive Rs.70 towards shipping charges with their refund.
In the unlikely event that you receive an empty parcel or a missing product, we would request you to reach out to our customer support team for assistance within 48 hours of the package being delivered. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision.
